Track your order
What's your order reference?
You can find your order reference in your order confirmation email
Got it! Now what’s your postcode?
We just need to make sure that it’s really you!
Track another order 
Order #{{orderReference}}
Awaiting Payment
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Collection on its way!
On its way!
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Arriving today, please check back for the eta.
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Enjoy your new flooring
Your delivery was unsuccessfully attempted
Sorry we missed you!
Collection Booked
We’re on it!
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Your collection is due {{orderData.collectionDateString}}
Your collection is booked
Your new flooring will be delivered {{orderData.deliveryDateString}}
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Your new flooring will be delivered by {{orderData.deliveryDateString}}
Location updated at {{vehicleLocation.time}}
Not going to be in?
Change your delivery date, set your safe place location or preferred neighbour.
Set your safe place location or preferred neighbour, or change your delivery address.
To change your delivery date, please contact us here
Change Delivery Date
We can deliver on a day that works better for you.
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Safe Place
Choose a safe place where we may leave your flooring.
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Preferred Neighbour
Choose which neighbour we may leave your flooring with.
We'll first make an attempt to deliver your order normally. If you're not in, which neighbour should we leave it with?
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New Delivery Address
Complete the new delivery address form.
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The postcode you entered is invalid.
Attachments
Delivery Signature
Signatory Name: {{orderData.maxoptraSignatoryName}}
Signature Time: {{orderData.maxoptraSignatureTime}}
Point of Delivery images
Book a Return
Return Collection Booked
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Not going to be in?
Set your safe place location.
Change your collection date or set your safe place location.
Change Collection Date
We can collect on a day that works better for you.
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Safe Place
Choose a safe place where you will leave your flooring.
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Your order is out of our 30 days return policy. We're unable to action your request on this occasion. For more information, please see our Returns Page.
Book a return with us - we'll collect and then take the collection charge from your refund amount! Please note the collection charge may vary.
For collections of accessories only, this charge is £29.95.
If returning pack products, the charge is £49.95 + 10% of your returned packed items value. If returning made to measure products (such as carpet, vinyl, artificial grass), the charge is £49.95 + a 50% Made to Measure fee
For information on charges, click here
Collection Items
Collection Item Collection Quantity
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Notes
If the item is incorrect or damaged, please describe the issue here. If a refund or replacement is needed, please select this in the above box.
For packed items, we recommend that you keep a couple of packs in case of accidents in the future. This is because flooring comes in batches, similar to wallpaper, and the shades in the flooring can vary from batch to batch - so should any replacements be needed in the future, it may be an issue to source matching boards. Please confirm you have at least one pack kept for spares.
Need help? Contact us